|Browser:||Internet Explorer, Version 9.0 and up, Mozilla Firefox Version 23 and higher|
|Acrobat Reader (Adobe Reader):||Version 7.0 or higher|
|TLS:||min. 128 bit encoding|
|ActiveX:||Activated (when using the AirPlus Information Manager in Internet Explorer 9.0)|
To ensure security against interception, please use at least 128 bit encoding when accessing the AirPlus Business Travel Portal. This security standard is supported by all recent browser versions.
|Tel. Corporate Cards:||0208 747 2570*|
|Tel. Supreme Cards:||0845 602 9083*|
|Tel. Claims:||0845 602 7013*|
|From abroad:||+44 (0) 20 8747 2570|
AirPlus International Ltd.
566 Chiswick High Road
London W4 5YE
As a cardholder, you can register your account via this link:
You must hold an AirPlus card / account or be an administrator to register.
Yes, you can change your nominated e-mail address by using the service "Edit your profile" (profile box on the right). For security reasons a change notification will be sent immediately to your old e-mail address.
areFurther information is listed in the Frequently Asked Questions section of the A.I.D.A Virtual Payment service (A.I.D.A. FAQ) under Downloads.
You can also find our more information on our website www.airplus.co.uk
If you cannot remember your password please use the "Forgot your password?" option on the login page. After entering your company login and your user name you will be prompted to answer your password question. If you enter the correct answer, you will be provided with a new password. This will only work if a password question has been provided.
Your travel manager will help you: he can create a new password for you by using the "Manage users" service. You will then receive this new password by e-mail. You should immediately change this password and also your password question on first login with the new access data. If you are not a company user please call the hotline, which then sends a new password to the user at the registered mail address.
Please call the AirPlus Cardholder Services team. A new password will be sent by e-mail to the address that has been provided in your user profile. It is not possible to send it to a different address.
Please type your new password into the text box "New password" and "Repeat new password". Please make sure that your new password is at least 8 characters long and must contain at least one upper and at least one lower case letter, as well as at least one digit and at least one of the following special characters: @-_,.;:~^#!\"$%&/()=?+*<>.
The password policy compliance assistant next to the password text boxes will help you to choose a secure and strong password which meets the password policy. Once each required password property is met, the compliance assistant will indicate this to you with a () against the relevant requirement. Click on the "OK"-button to save your new password.
On the following confirmation page you can finish the process by clicking on the "OK"-Button. Your password has then been successfully saved. To postpone the change of your password for 24 hours please click on the "Remind me later"- Button on the first page.
Your password must be at least 8 characters long, and must consist of at least one upper and at least one lower case letter, as well as at least one digit and at least one of the following special characters: @-_,.;:~^#!\"$%&/()=?+*<>. The password must be different from the user name.
The password policy compliance assistant next to the password text boxes will help you to choose a secure and strong password which meets the password policy. Once each required password property is met, the compliance assistant will indicate this to you with a () against the relevant requirement.
The password is "case sensitive": a distinction is made between upper and lower case letters. The user must ensure that the "Caps Lock" key on the keyboard is not activated. Other possible causes of error for difficulties during login can be an incorrect company ID, an incorrect user name, or an incorrect password. There is no differentiation between upper and lower case letters in company IDs and user names.
We remind you to change your password after 90 days, if you haven’t changed it recently.
By changing your password regularly you reduce the risk of unauthorized access to your account. Please consider the reminder function in the Portal as an obligation rather than a suggestion and change your account password regularly for security reasons.
We have currently not limited the amount of times this can be used. However, after a familiarisation period it is likely that we will limit this.
We have set the maximum expiration period to 180 days for security reasons.
The access data, you received by e-mail after you registered yourself contains the company ID, your user name, and an initial password, which you should change after the first login. The company ID is the information that must be entered in the "Company ID" field on the login page. If you no longer have this mail, you can also ask your Portal Administrator for the company ID.
Yes. After the card has been activated in the AirPlus Business Travel Portal you will receive an e-mail with your registration details with your first user name (an arbitrarily selected 8-character combination of letters and/or digits). Please enter this user name, together with the provided password and your company ID, when registering for the first time.
During your first visit to the Portal, please go to "Edit my profile" (in the Profile box) and change the user name sent to you to a user name of your choice made up of at least five characters which are easy for you to remember.
The CVC is your 3-letter Card Verification Code. You will find it on the back of your credit card.
In the profile box the time and date of your last login are shown. This information is your personal security check. You can use this information to check that no third parties have accessed your information in the meantime. In case a date and time are shown which do not correspond to your last, please change your password immediately.
For safety reasons you should always log off properly when leaving the AirPlus Business Travel Portal by using the button "log off" in the top right hand corner. If you do not log off properly, a reminder to do so in future will be shown when accessing the Portal the next time. Click on "Continue", in order to access the Welcome page of the Portal.
If you log in incorrectly, you will see an error message. For safety reasons there is no information whether your company ID, your user name or your password were wrong and how many attempts remain. Click on the Button "Login" and try it again. Your have 5 attempts to login correctly.
For the login to the AirPlus Portal, the following characters for the Company ID, user name and password are possible:
A blank space is not allowed. Please be aware that your password should have at least 8 characters and must contain at least one upper and lower case letter, plus a digit and/or the special characters mentioned above.
The account summary provides all important account-related information at a glance
The "Current balance" shows the balance of your card account as of today’s date. It includes all transactions, which have not been invoiced yet (pre-invoice transactions), the outstanding amount from your last statement and all credits. It does not include transactions that have been recently authorised with AirPlus (authorised transactions) and not yet applied to your account. These transactions may be taken by hotels or car rentals, usually as a deposit or verification check.
The "Available credit" is the amount you can spend with your Corporate Card. Please note that the available credit is also reduced by transactions recently authorised with AirPlus which are not yet applied to your account. Authorisations may also be taken by hotels or car rentals, usually as a deposit or verification check. The value of the authorisation will reduce your available credit, but an authorisation does not always result in a transaction being confirmed and applied to your account. You may check the online card account to see all authorisations or check total pending transactions.
The "Credit limit" is the maximum total of transactions you can have open and unpaid on your Corporate Card at any one time. It is assigned by your Programme Administrator or the person responsible for managing your corporate card programme and may also be increased if needed by contacting them directly.
The total of all disputes currently under investigation - updated on a daily basis.
If "Cash access" is set to "No" it means that you cannot withdraw cash from the ATM. If you would like to use this function please contact your Programme Administrator, or the person responsible for managing your corporate card programme. If you have cash access at the ATM you will see two figures in the overview. The first figure states the maximum limit per day; the second figure will tell you the maximum limit per week. For example: 200/800 means that you can get up to £200 per day but not more than £800 per week. If you would like to change the maximum amount, or deactivate cash access please contact your Programme Administrator, or the person responsible for managing your corporate card programme.
The payment summary provides all important payment-related information at a glance.
This amount is due immediately. Please pay now to avoid interest charges. To view your payment options please see the service "Pay your Account" (interest rates may be viewed in the Service guide).
The "Amount due" is the amount that was due for payment on your last statement. Any payments received or credits applied since your last statement have been taken into account (allowing 2-3 working days processing time). Note: the Amount Due includes the Overdue Balance
"Payment due on" shows the date by which payment of the last statement amount is or was required.
The "Last payment received" gives you information about the last payment applied to your account. Please keep in mind that payments (including online payments) will take 2 - 3 working days before they are credited to your account.
The "Last payment on" will tell you when we the last payment was applied to your account. Please keep in mind that payments (including online payments) will take 2 - 3 working days before they are credited to your account.
The "Last statement summary" provides an overview of all important statement related figures. These values refer to the most recent statement only and are updated each time a new statement is produced. To view all details click on "more..."
The "Balance carried forward" is the statement balance from your previous statement. If your account is settled directly by your company the balance carried forward will always be 0.00.
"Payments last statement" is the sum of all payments which appear on your most recent statement.
"Credits last statement" is the sum of all credits which appear on your most recent statement.
"Transactions last statement" is the sum of all transactions which appear on your most recent statement.
"Fees last statement" is the sum of all fees (e.g. foreign exchange fees) which appear on your most recent statement.
"Cash advances last statement" is the sum of all cash withdrawals (e.g. ATM withdrawals) which appear on your most recent statement.
"Total other amounts" is the sum of all transactions which are not listed above which appear on your most recent statement.
The "Overdue balance on statement" is the open and unpaid amount from your previous statement. It is overdue at the date of the statement; You should pay this amount as soon as possible, if you have not already done so. Please note that this field is not updated by any payments you may make or have made after the date of the last statement.
The "Current statement due amount" is the current amount due less the "Overdue balance". It may be paid prior to the due date (please see below).
The "Due date" is the date on which you should have paid your statement. If you should not pay within the agreed due date the amount becomes overdue and additional fees may apply.
The "Statement balance" means the total of all transactions on your most recent statement, including any balance carried forward. This equals the amount due for payment for the statement, not taking into account any payments made since the last statement was produced.
It is likely the card is blocked at the moment in the system, please contact AirPlus for further information.
You can view your transactions in your Online Card Account as soon as AirPlus receives the data regarding your transactions or charges from the respective supplier (Mastercard) – usually within between a few seconds up to seven days. Charges or expenses from abroad may occasionally take longer.
Yes. In the service Online Card Account you have the ability to activate an e-mail notification for PDF documents (such as statements, credit notes etc.) via the button "Settings for Online statement". The e-mail will be sent to the e-mail address which is saved in your profile. Via the link in the e-mail you are directed to the service Online Card Account and there you can view the overview page of all new documents.
Your online card account gives you access to your statements and invoices of the past 12 months; you may query them, save a digital copy of them, or print them out.
Using a download manager such as FDM (Free Download manager) may cause malfunctions during the download of an online statement. If this occurs, we suggest deactivating your download manager and trying again.
If you have problems printing your online statement, please first check if you have installed Acrobat Reader 4.0 or higher on your computer. If you have not installed it you can download a free version of the current Acrobat Reader on Adobe's homepage: www.adobe.com
If you have already installed Acrobat Reader on your computer, there might be a configuration problem between Acrobat Reader and browser. If Acrobat Reader version 7.0 or higher is installed on your computer, the problem may be due to a faulty configuration between Acrobat Reader and your browser.
For Internet Explorer:
Please open the Internet Explorer "Options" menu via the menu "Extras" » "Internet Options". You can change the saving options by selecting "Settings" under "temporary internet files" in the tab "General". Please activate the option "Every visit to the page" and confirm with "OK". If you are still having problems printing the page please call our hotline for further assistance.
Under the tab "Credit Card Management" in the service "Online Card Account" choose the card for which you would like to export your transactions. Choose between "Authorised transactions", "Pending transactions" or "Invoiced transactions" and then click on the button "Continue". A new pop-up-window will appear with an "Export"-button at the bottom on the right. After clicking on the said button you have to choose the export format and then click on the button "Export". A dialog will appear and offer you to view or save your transactions.
Just click the "Print" button on the transaction display page. You will need Acrobat Reader to print out your transactions. If you do not have it installed already on your PC you can download it from the internet for free. You will find a direct link for this on the page "online transactions".
Private address data can only be changed by cardholders themselves. In order to do so, select the service "Update address and bank details" service on the tab "Card Management". Changes to company addresses must be communicated to AirPlus via phone or email.
Private bank data can only be changed by users themselves. In order to do so, select the "Update address and bank details" service in the "Card Management" tab.
Private address data can only be changed by users themselves. e-mail addresses can be changed in the profile box under the "Edit your profile" link. For security reasons, after an address change you will receive a change confirmation at your old e-mail address.
Limit increases must be requested with and executed by your Programme Administrator. The limit can be changed under "Change limits" in the "Edit and view card details" service under the "Administration" tab. Limits can be increased or reduced in increments of £500.
No. Limits can only be increased or reduced by the Programme Administrator of your company.
No. When cardholders receive their cards, the cards are blocked and must be activated by the cardholder - either by phone or via the AirPlus Business Travel Portal.
By phone: the cardholder must call the phone number given on the Activating Sticker (the phone number is also given in the card mailer enclosed with the card). The cardholder will be required to give the card number and date of birth and answer identification questions Via the Portal: at portal.airplus.com, click on the button "Portal Login" button and follow the "Register" link. Upon completion of the registration process, the card activation mask will appear in which the card data must be entered.
When you login to the AirPlus Business Travel Portal, the system will automatically prompt you should your card need to be activated. If so, the card activation screen will appear, and you can enter the card data directly into this screen.
You may also activate your replacement card by phone (see "Card Activation" above). The old card will be immediately blocked when the new card is activated.
When filling out the card application, the cardholder can chose his/her own activation password. This password will then be entered in the card application. It can be changed at any time by the cardholder (in writing to AirPlus).
The activation process is limited to three attempts. If the third activation attempt has failed, the cardholder will be requested to contact the AirPlus Cardholder Services Team.
A Programme Administrator of a company may authorise the cardholder to use his/her Corporate Card for cash withdrawals. If this has been activated then the cardholder will be able to withdraw cash at any ATM.
The card can be activated for cash withdrawal by the Programme Administrator. The amount for cash withdrawal can only be changed by the Programme Administrator of your company.
Cash withdrawals can be changed by the programme administrator under the "Administration" tab, "Edit and view card details" service, "Authorise Cash Access” screen.
The card can be activated for cash withdrawal by the Programme Administrator.
Corporate Cards can be blocked for security reasons. The Programme Administrator is in charge of Corporate Card blocking via the AirPlus Business Travel Portal.
Corporate Cards can be blocked either permanently or temporarily.
Administrators can block cards under the "Administration" tab, "Edit and view card details" service, "Block Cards" screen.
In this case, the AirPlus Corporate Card Service must be contacted immediately.
The service "Pay your account" located on the start page will offer you the following payment options:
1. If you would like to pay by direct debit, please download the corresponding document, print, fill in the necessary information and post it to the address indicated. You should continue to make payments to your Corporate Card as normal until your statement confirms that a Direct Debit is set up.
2. You can make an online payment via a Debit Card (Visa and MasterCard Debit only)
3. You pay by cheque. In this case, you can click a link that brings up a payment slip. Please print this slip and after filling in the necessary data post it to the address shown together with your cheque. Please also write your card number on the reverse of your cheque.
No, please note this payment option is for Debit cards only, it is not available for credit card payments.
You can assign your card in the "Card Management" tab under the "Card Manager" service. You must enter the following card data: card number, embossed name, valid until date, CVC and date of birth.
TODO - You can assign your card in the "Card Management" tab under the "Card Manager" service. You must enter the following card data: card number, embossed name, valid until date, CVC and date of birth.
Yes. When you click "Login"", your login data is not transmitted directly, first it is sent to an HTTPS server.
No. The data is transmitted via an TLS-encrypted connection from your computer to the Portal server with a direct one-to-one connection, for which each proxy must open a direct channel: Otherwise the connection will always fail. Thus a proxy server cannot (as it would with unencrypted internet traffic) buffer HTML pages that you call up from the AirPlus Portal.
Phishing is attempting to prompt Internet users to disclose their login data for password-protected websites, for example, online banking. Purporting to be sent by a service provider you work with, the fraudsters use fake addresses from which to send e-mails containing fake links to third-party websites.
If you connect to these fake websites you will be prompted to enter your login data, account number and/or PIN. Because the only purpose of these websites is to collect data, users are not logged into the service. This type of fraud has existed since Internet services such as online banking were introduced. Fraudsters try to make customers, primarily of bank websites, disclose sensitive personal data. To prevent phishing, password-protected sites – including your transaction and statement overview – are protected by certificates that cannot be falsified.
As the link in the faked e-mail often leads to an external address, the address line will in most cases be hidden to prevent you from immediately recognizing the faked page. Such a page is missing all authenticity attributes of the original page. These are:
Never enter any personal data on pages without these attributes! However, if you have the feeling you may have entered data on such a page, please immediately change your password to make sure that your data is not misused. In any case you should change your password regularly, at least every three months. The following screenshots show the correct certificate data in the generally-used browser.
Extensive information can be found in the AirPlus Corporate Card fact sheet.
The objective of the security standard known as 3D Secure is to ensure that credit card payments made online are as secure as possible. The authentication procedure ensures that each transaction involves only the legal cardholder and the legal online merchant and in this way effectively minimizes the risk of online fraud.
Mastercard refers to 3D Secure as Mastercard SecureCode. When a cardholder wants to make an online purchase with a registered merchant, the user’s card data is protected by Mastercard SecureCode via an additional password. Because this password is known to the customer only, the card cannot be used by any other person to make purchases with the registered online merchant. 3D Secure is easy to use and is free of charge for the cardholder.
Mastercard Secure Code offers you additional protection when making payments by Internet. Your personal 3D Secure password will be requested by all participating online shops during your internet payment. This ensures additional protection for your card against abuse.
When making a purchase from an online merchant who accepts Mastercard SecureCode, you select the products as usual, then:
Many online shops already offer 3D Secure and their number increases daily. You can identify participating businesses by the Mastercard SecureCode logo displayed.
Even if a merchant does not accept 3D Secure, you still can pay for your purchases through your AirPlus Corporate Card.
Fraudsters often send e-mails from fake addresses in an attempt to obtain customer data. In these fake e-mails, recipients are asked to disclose their login data or are provided with a link to a counterfeit website that looks deceptively like the original. If you go to these websites, you will be asked to enter personal information or login data which then will be forwarded to unauthorized third parties.
For security reasons, access to 3D Secure will be blocked if you use your AirPlus Corporate Card to make a payment and you enter your password incorrectly three consecutive times. To unblock 3D Secure please contact our AirPlus Corporate Card Service. You will be asked to provide your credit card number for authentication.
Please choose the service "Card Manager" under the tab "Credit Card Management". Under the heading "Assign and manage access rights for the service Online Card Account" you can assign reading rights
You can only assign reading rights for cards that were assigned to you initially in the AirPlus Business Travel Portal.
Authorised users must have access to the Portal and must accept the reading rights in the "Card Manager". The mask "Releases received" shows the cards for which you have been granted access rights. In this mask you can reject reading rights for individual cards or for all cards.
No. If you possess reading rights for transaction data of a certain card then the reading rights are restricted to you. If you wish to grant reading rights to a third person, this must be done by the Portal user who has the card initially assigned in the AirPlus Business Travel Portal.
Yes. In the service "Card Manager" under the heading "Assign and manage access rights for the Online Card Account" and select the cards from which you wish to withdraw the reading rights.
AirPlus provides users with structured datasets for automatic processing both daily (to be exported to travel expense systems) and at the time of invoicing (to be exported to financial accounting systems).
In the Portal service "eBilling and Download of transaction data" (tab "Electronic Data") statement data will be supplied for download in all electronic formats (PDF/PDF with digital signature, LARS, EDIFACT, XML and CSV) as well as transaction data (format ATX). Not only will the original data delivered be supplied but also so-called reprints.
The data will be available to our customers in the Portal for 3 months after the creation date.
Please contact your customer service representative for a link to the online application form.
No, the activation will be processed as for all other authorised persons via the assignment of an authorisation for reception. If your company has been assigned the billing data via the Portal, the authorisation can also be allocated through the service "Manage services".
Yes, please carry out the allocation of the download rights via the service "Manage services". Therefore, choose the service group "Electronic Billing" and click on "User assignment".In the overview that opens you can allocate the partner numbers available to one or more authorised users provided the settings include transmission via the Portal.
Yes. You can use AirPlus DailyFlex (for daily transactions) or AirPlus FlexEbill (for statement data) to configure your CSV data according to your needs.
Yes. Via the tab "Administration" choosing "Manage services" you can grant CSV configuration rights to other users. To do so, simply select the service group "Electronic Billing" and click on "user assignment". In the overview that opens you can allocate each relevant partner number to one person to grant him/her the right to configure CSV and/or DailyFlex data.