Online Assistance AirPlus Business Travel Portal

Please click on the topic for which you need help. To return to the overview please click on the bookmark "Top".
General questions about the Portal
Questions about your password
Questions about password expiry
Questions about logging in
Questions about the Online Card Account
Questions about the AirPlus Corporate Card
Questions about security
Questions regarding 3D Secure for online payment - Mastercard SecureCode
Questions about the reading rights
Questions about AirPlus Electronic Billing
General questions about the Portal
What are the technical requirements for using the Portal?
What are the phone numbers of the AirPlus Corporate Card Service?
What is the address for writing to AirPlus?
How do I use the AirPlus Portal?
Can I change my nominated e-mail address?
How do I benefit from A.I.D.A. Virtual Payment?
Questions about the password
What do I do if I have forgotten my password?
What do I do if I have forgotten my password question or do not have one stored?
I have entered my password incorrectly 5 times and now my access is blocked. How can I unlock my password?
What should I do if my password has expired?
What password properties do I have to adhere when I type in the password?
Questions about password expiry
Why do I need to change my password so often?
How often can I press the "remind me later" button?
Why can the password expiration not be extended beyond 180 days?
Questions about the logging in
What is my company login?
Can I choose my own user name?
What is a CVC (Card Verification Code)?
I do not have a Corporate Card. my Portal administrator has thus given me a password for the Portal. Who do I contact if I forget it?
My last login
Why does a warning message referring to my last log off appear after entering the AirPlus Business Travel Portal?
What happens, if I login incorrectly?
Use of special characters for the login
Questions about the Online Card Account
What information does the "Account summary" provide?
What information does the "Payment summary" provide?
What information does the "Last statement summary" provide?
Why can't I see any charges for a card in the Online Card Account even though they are stored in the Card Manager?
How quickly can customers see the returns carried out online?
Is it possible to be informed automatically about your new AirPlus Company Account statements via e-mail?
For how long can I query my old statements, transactions and invoice copies?
The online statement cannot be opened. What should I do?
Printing of the online statement copy does not work. What should I do?
How can I export my transactions to my PC?
How can I print out the transactions?
Questions on the AirPlus Corporate Card
How can private and company addresses be changed?
How can bank details for Direct Debits be changed?
How can current e-mail addresses be changed?
How can the limit for an AirPlus Corporate Card be increased?
Can cardholders increase their limits themselves?
Can cardholders use their cards immediately upon receipt?
How are cards activated?
How are replacement cards activated?
Where do cardholders find the password for the initial unblocking of their cards (card activation)?
How many attempts does a cardholder have to activate his/her card?
Can a Corporate Card be used for cash withdrawals?
Can cards be activated for "Cash Withdrawal"?
Do cards have automatically a "Cash withdrawal" function, or must this function first be activated?
Can Corporate Cards be blocked?
Can Corporate Cards be blocked permanently and temporarily?
What action is necessary if the system does not allow for a card to be blocked via the Portal?
How can I settle the amounts charged to my Corporate Card?
Is it possible to pay with a Mastercard Credit card also?
How can I, as a Travel Manager, assign my own card?
Managing your Corporate Card program for Administrators
Questions about security
Do I enter my login data on an unsecured page (http)?
Can my data traffic be "tapped" by proxy servers?
How can I protect myself against internet fraud?
Useful advice for your Corporate Card: Everything you need to know about locking your card, discount option and security issues
Questions regarding 3D Secure - Mastercard SecureCode
What is 3D Secure?
How do Mastercard SecureCode work?
Paying through Mastercard SecureCode
Acceptance of 3D Secure
Beware of e-mails that include a link to 3D Secure or a request for personal login data (phishing)
Participation in 3D Secure not possible
Questions about issuing reading rights
Where can I assign reading rights?
For which cards can I assign reading rights?
What requirements exist for using reading rights?
Can I pass on reading rights to a third person?
Can I also withdraw assigned rights?
Questions regarding AirPlus Electronic Billing
What is AirPlus Electronic Billing?
In what formats can I download stratement data?
For how long is data available in the AirPlus Business Travel Portal?
How do I apply for Electronic Billing?
As a Portal administrator, am I automatically authorized to download statement data?
As a Portal administrator, can I assign download rights for downloading electronic statement data?
Is it possible to configure my CSV statement data individually?
Can I - as a Portal administrator - grant other users the right to configure CSV data?

General questions about the Portal

What are the technical requirements for using the Portal?

Browser: Internet Explorer, Version 9.0 and up, Mozilla Firefox Version 23 and higher
Acrobat Reader (Adobe Reader): Version 7.0 or higher
Java Script: Activated
Cookies: Accept cookies
TLS: min. 128 bit encoding
ActiveX: Activated (when using the AirPlus Information Manager in Internet Explorer 9.0)

To ensure security against interception, please use at least 128 bit encoding when accessing the AirPlus Business Travel Portal. This security standard is supported by all recent browser versions.

What are the phone numbers of the AirPlus Corporate Card Service?

Tel. Corporate Cards: 0208 747 2570*
Tel. Supreme Cards: 0845 602 9083*
Tel. Claims: 0845 602 7013*
From abroad: +44 (0) 20 8747 2570

What is the address for writing to AirPlus?

AirPlus International Ltd.

Building 4

Chiswick Park

566 Chiswick High Road

London W4 5YE

United Kingdom

www.airplus.com

How do I register for the AirPlus Portal?

As a cardholder, you can register your account via this link:

You must hold an AirPlus card / account or be an administrator to register.

Can I change my nominated e-mail address?

Yes, you can change your nominated e-mail address by using the service "Edit your profile" (profile box on the right). For security reasons a change notification will be sent immediately to your old e-mail address.

Where can I found out more about AirPlus A.I.D.A. Virtual Payment?

areFurther information is listed in the Frequently Asked Questions section of the A.I.D.A Virtual Payment service (A.I.D.A. FAQ) under Downloads.

You can also find our more information on our website www.airplus.co.uk

Questions about your password

What do I do if I have forgotten my password?

If you cannot remember your password please use the "Forgot your password?" option on the login page. After entering your company login and your user name you will be prompted to answer your password question. If you enter the correct answer, you will be provided with a new password. This will only work if a password question has been provided.

What do I do if I have forgotten my password question or do not have one stored?

Your travel manager will help you: he can create a new password for you by using the "Manage users" service. You will then receive this new password by e-mail. You should immediately change this password and also your password question on first login with the new access data. If you are not a company user please call the hotline, which then sends a new password to the user at the registered mail address.

I have entered my password incorrectly 5 times and now my access is blocked. How can I unlock my password?

Please call the AirPlus Cardholder Services team. A new password will be sent by e-mail to the address that has been provided in your user profile. It is not possible to send it to a different address.

What should I do if my password has expired?

Please type your new password into the text box "New password" and "Repeat new password". Please make sure that your new password is at least 8 characters long and must contain at least one upper and at least one lower case letter, as well as at least one digit and at least one of the following special characters: @-_,.;:~^#!\"$%&/()=?[]+*<>.

The password policy compliance assistant next to the password text boxes will help you to choose a secure and strong password which meets the password policy. Once each required password property is met, the compliance assistant will indicate this to you with a (Internet Explorer) against the relevant requirement. Click on the "OK"-button to save your new password.

On the following confirmation page you can finish the process by clicking on the "OK"-Button. Your password has then been successfully saved. To postpone the change of your password for 24 hours please click on the "Remind me later"- Button on the first page.

What password properties do I have to adhere when I type in the password?

Your password must be at least 8 characters long, and must consist of at least one upper and at least one lower case letter, as well as at least one digit and at least one of the following special characters: @-_,.;:~^#!\"$%&/()=?[]+*<>. The password must be different from the user name.

The password policy compliance assistant next to the password text boxes will help you to choose a secure and strong password which meets the password policy. Once each required password property is met, the compliance assistant will indicate this to you with a (Internet Explorer) against the relevant requirement.

The password is "case sensitive": a distinction is made between upper and lower case letters. The user must ensure that the "Caps Lock" key on the keyboard is not activated. Other possible causes of error for difficulties during login can be an incorrect company ID, an incorrect user name, or an incorrect password. There is no differentiation between upper and lower case letters in company IDs and user names.

Questions about password expiry

Why do I need to change my password so often?

We remind you to change your password after 90 days, if you haven’t changed it recently.

By changing your password regularly you reduce the risk of unauthorized access to your account. Please consider the reminder function in the Portal as an obligation rather than a suggestion and change your account password regularly for security reasons.

How often can I press the "remind me later" button?

We have currently not limited the amount of times this can be used. However, after a familiarisation period it is likely that we will limit this.

Why can the password expiration not be extended beyond 180 days?

We have set the maximum expiration period to 180 days for security reasons.

Questions about logging in

What is my company login?

The access data, you received by e-mail after you registered yourself contains the company ID, your user name, and an initial password, which you should change after the first login. The company ID is the information that must be entered in the "Company ID" field on the login page. If you no longer have this mail, you can also ask your Portal Administrator for the company ID.

Can I choose my own user name?

Yes. After the card has been activated in the AirPlus Business Travel Portal you will receive an e-mail with your registration details with your first user name (an arbitrarily selected 8-character combination of letters and/or digits). Please enter this user name, together with the provided password and your company ID, when registering for the first time.

During your first visit to the Portal, please go to "Edit my profile" (in the Profile box) and change the user name sent to you to a user name of your choice made up of at least five characters which are easy for you to remember.

What is a CVC (Card Verification Code)?

The CVC is your 3-letter Card Verification Code. You will find it on the back of your credit card.

Card Verification Code

My last login

In the profile box the time and date of your last login are shown. This information is your personal security check. You can use this information to check that no third parties have accessed your information in the meantime. In case a date and time are shown which do not correspond to your last, please change your password immediately.

Why does a warning message referring to my last logout appear after entering the AirPlus Business Travel Portal?

For safety reasons you should always log off properly when leaving the AirPlus Business Travel Portal by using the button "log off" in the top right hand corner. If you do not log off properly, a reminder to do so in future will be shown when accessing the Portal the next time. Click on "Continue", in order to access the Welcome page of the Portal.

What happens, if I login incorrectly?

If you log in incorrectly, you will see an error message. For safety reasons there is no information whether your company ID, your user name or your password were wrong and how many attempts remain. Click on the Button "Login" and try it again. Your have 5 attempts to login correctly.

Use of special characters for the login

For the login to the AirPlus Portal, the following characters for the Company ID, user name and password are possible:

ABCDEFGHIJKLMNOPQRSTUVWXYZ
abcdefghijklmnopqrstuvwxyz
1234567890
@-_,.;:~^#!\"$%&/()=?[]+*<>

A blank space is not allowed. Please be aware that your password should have at least 8 characters and must contain at least one upper and lower case letter, plus a digit and/or the special characters mentioned above.

Questions about the Online Card Account

What information does the "Account summary" provide?

The account summary provides all important account-related information at a glance

  • Current balance

    The "Current balance" shows the balance of your card account as of today’s date. It includes all transactions, which have not been invoiced yet (pre-invoice transactions), the outstanding amount from your last statement and all credits. It does not include transactions that have been recently authorised with AirPlus (authorised transactions) and not yet applied to your account. These transactions may be taken by hotels or car rentals, usually as a deposit or verification check.

  • Available credit

    The "Available credit" is the amount you can spend with your Corporate Card. Please note that the available credit is also reduced by transactions recently authorised with AirPlus which are not yet applied to your account. Authorisations may also be taken by hotels or car rentals, usually as a deposit or verification check. The value of the authorisation will reduce your available credit, but an authorisation does not always result in a transaction being confirmed and applied to your account. You may check the online card account to see all authorisations or check total pending transactions.

  • Credit limit

    The "Credit limit" is the maximum total of transactions you can have open and unpaid on your Corporate Card at any one time. It is assigned by your Programme Administrator or the person responsible for managing your corporate card programme and may also be increased if needed by contacting them directly.

  • Total Pending Disputes

    The total of all disputes currently under investigation - updated on a daily basis.

  • Cash access

    If "Cash access" is set to "No" it means that you cannot withdraw cash from the ATM. If you would like to use this function please contact your Programme Administrator, or the person responsible for managing your corporate card programme. If you have cash access at the ATM you will see two figures in the overview. The first figure states the maximum limit per day; the second figure will tell you the maximum limit per week. For example: 200/800 means that you can get up to £200 per day but not more than £800 per week. If you would like to change the maximum amount, or deactivate cash access please contact your Programme Administrator, or the person responsible for managing your corporate card programme.

What information does the "Payment summary" provide?

The payment summary provides all important payment-related information at a glance.

  • Overdue Balance

    This amount is due immediately. Please pay now to avoid interest charges. To view your payment options please see the service "Pay your Account" (interest rates may be viewed in the Service guide).

  • Amount due

    The "Amount due" is the amount that was due for payment on your last statement. Any payments received or credits applied since your last statement have been taken into account (allowing 2-3 working days processing time). Note: the Amount Due includes the Overdue Balance

  • Payment due on

    "Payment due on" shows the date by which payment of the last statement amount is or was required.

  • Last payment received

    The "Last payment received" gives you information about the last payment applied to your account. Please keep in mind that payments (including online payments) will take 2 - 3 working days before they are credited to your account.

  • Last payment on

    The "Last payment on" will tell you when we the last payment was applied to your account. Please keep in mind that payments (including online payments) will take 2 - 3 working days before they are credited to your account.

What information does the "Last statement summary" provide?

The "Last statement summary" provides an overview of all important statement related figures. These values refer to the most recent statement only and are updated each time a new statement is produced. To view all details click on "more..."

  • Balance carried forward

    The "Balance carried forward" is the statement balance from your previous statement. If your account is settled directly by your company the balance carried forward will always be 0.00.

  • Payments on last statement

    "Payments last statement" is the sum of all payments which appear on your most recent statement.

  • Credits last statement

    "Credits last statement" is the sum of all credits which appear on your most recent statement.

  • Transactions last statement

    "Transactions last statement" is the sum of all transactions which appear on your most recent statement.

  • Fees last statement

    "Fees last statement" is the sum of all fees (e.g. foreign exchange fees) which appear on your most recent statement.

  • Cash advances last statement

    "Cash advances last statement" is the sum of all cash withdrawals (e.g. ATM withdrawals) which appear on your most recent statement.

  • Total other amounts

    "Total other amounts" is the sum of all transactions which are not listed above which appear on your most recent statement.

  • Overdue balance on statement

    The "Overdue balance on statement" is the open and unpaid amount from your previous statement. It is overdue at the date of the statement; You should pay this amount as soon as possible, if you have not already done so. Please note that this field is not updated by any payments you may make or have made after the date of the last statement.

  • Current statement due amount

    The "Current statement due amount" is the current amount due less the "Overdue balance". It may be paid prior to the due date (please see below).

  • Due date

    The "Due date" is the date on which you should have paid your statement. If you should not pay within the agreed due date the amount becomes overdue and additional fees may apply.

  • Statement balance

    The "Statement balance" means the total of all transactions on your most recent statement, including any balance carried forward. This equals the amount due for payment for the statement, not taking into account any payments made since the last statement was produced.

Why can't I see any charges for a card in the Online Card Account even though they are stored in the Card Manager?

It is likely the card is blocked at the moment in the system, please contact AirPlus for further information.

How quickly can you see the transactions carried out online?

You can view your transactions in your Online Card Account as soon as AirPlus receives the data regarding your transactions or charges from the respective supplier (Mastercard) – usually within between a few seconds up to seven days. Charges or expenses from abroad may occasionally take longer.

Is it possible to be informed automatically about your new AirPlus Company Account statements via e-mail?

Yes. In the service Online Card Account you have the ability to activate an e-mail notification for PDF documents (such as statements, credit notes etc.) via the button "Settings for Online statement". The e-mail will be sent to the e-mail address which is saved in your profile. Via the link in the e-mail you are directed to the service Online Card Account and there you can view the overview page of all new documents.

For how long can I query my old statements, transactions and invoice copies?

Your online card account gives you access to your statements and invoices of the past 12 months; you may query them, save a digital copy of them, or print them out.

The online statement cannot be opened. What should I do?

Using a download manager such as FDM (Free Download manager) may cause malfunctions during the download of an online statement. If this occurs, we suggest deactivating your download manager and trying again.

Printing the online statement does not work. What should I do?

If you have problems printing your online statement, please first check if you have installed Acrobat Reader 4.0 or higher on your computer. If you have not installed it you can download a free version of the current Acrobat Reader on Adobe's homepage: www.adobe.com

If you have already installed Acrobat Reader on your computer, there might be a configuration problem between Acrobat Reader and browser. If Acrobat Reader version 7.0 or higher is installed on your computer, the problem may be due to a faulty configuration between Acrobat Reader and your browser.

 

For Internet Explorer:

Please open the Internet Explorer "Options" menu via the menu "Extras" » "Internet Options". You can change the saving options by selecting "Settings" under "temporary internet files" in the tab "General". Please activate the option "Every visit to the page" and confirm with "OK". If you are still having problems printing the page please call our hotline for further assistance.

How can I export my transactions to my PC?

Under the tab "Credit Card Management" in the service "Online Card Account" choose the card for which you would like to export your transactions. Choose between "Authorised transactions", "Pending transactions" or "Invoiced transactions" and then click on the button "Continue". A new pop-up-window will appear with an "Export"-button at the bottom on the right. After clicking on the said button you have to choose the export format and then click on the button "Export". A dialog will appear and offer you to view or save your transactions.

How can I print out the transactions?

Just click the "Print" button on the transaction display page. You will need Acrobat Reader to print out your transactions. If you do not have it installed already on your PC you can download it from the internet for free. You will find a direct link for this on the page "online transactions".

Questions about the AirPlus Corporate Card

How can private and company addresses be changed?

Private address data can only be changed by cardholders themselves. In order to do so, select the service "Update address and bank details" service on the tab "Card Management". Changes to company addresses must be communicated to AirPlus via phone or email.

How can bank details for Direct Debits be changed?

Private bank data can only be changed by users themselves. In order to do so, select the "Update address and bank details" service in the "Card Management" tab.

How can current e-mail addresses be changed?

Private address data can only be changed by users themselves. e-mail addresses can be changed in the profile box under the "Edit your profile" link. For security reasons, after an address change you will receive a change confirmation at your old e-mail address.

How can the limit for an AirPlus Corporate Card be increased?

Limit increases must be requested with and executed by your Programme Administrator. The limit can be changed under "Change limits" in the "Edit and view card details" service under the "Administration" tab. Limits can be increased or reduced in increments of £500.

Can cardholders increase their limits themselves?

No. Limits can only be increased or reduced by the Programme Administrator of your company.

Can cardholders use their cards immediately upon receipt?

No. When cardholders receive their cards, the cards are blocked and must be activated by the cardholder - either by phone or via the AirPlus Business Travel Portal.

How are cards activated?

By phone: the cardholder must call the phone number given on the Activating Sticker (the phone number is also given in the card mailer enclosed with the card). The cardholder will be required to give the card number and date of birth and answer identification questions Via the Portal: at portal.airplus.com, click on the button "Portal Login" button and follow the "Register" link. Upon completion of the registration process, the card activation mask will appear in which the card data must be entered.

How are replacement cards activated?

When you login to the AirPlus Business Travel Portal, the system will automatically prompt you should your card need to be activated. If so, the card activation screen will appear, and you can enter the card data directly into this screen.

You may also activate your replacement card by phone (see "Card Activation" above). The old card will be immediately blocked when the new card is activated.

Where do cardholders find the password for the initial unblocking of their cards (card activation)?

When filling out the card application, the cardholder can chose his/her own activation password. This password will then be entered in the card application. It can be changed at any time by the cardholder (in writing to AirPlus).

How many attempts does a cardholder have to activate his/her card?

The activation process is limited to three attempts. If the third activation attempt has failed, the cardholder will be requested to contact the AirPlus Cardholder Services Team.

Can a Corporate Card be used for cash withdrawals?

A Programme Administrator of a company may authorise the cardholder to use his/her Corporate Card for cash withdrawals. If this has been activated then the cardholder will be able to withdraw cash at any ATM.

Can cards be activated for "Cash Withdrawal"?

The card can be activated for cash withdrawal by the Programme Administrator. The amount for cash withdrawal can only be changed by the Programme Administrator of your company.

Cash withdrawals can be changed by the programme administrator under the "Administration" tab, "Edit and view card details" service, "Authorise Cash Access” screen.

Do cards have automatically a "Cash withdrawal" function, or must this function first be activated?

The card can be activated for cash withdrawal by the Programme Administrator.

Can Corporate Cards be blocked?

Corporate Cards can be blocked for security reasons. The Programme Administrator is in charge of Corporate Card blocking via the AirPlus Business Travel Portal.

Can Corporate Cards be blocked permanently and temporarily?

Corporate Cards can be blocked either permanently or temporarily.

Administrators can block cards under the "Administration" tab, "Edit and view card details" service, "Block Cards" screen.

What action is necessary if the system does not allow for a card to be blocked via the Portal?

In this case, the AirPlus Corporate Card Service must be contacted immediately.

How can I settle the amounts charged to my Corporate Card?

The service "Pay your account" located on the start page will offer you the following payment options:

1. If you would like to pay by direct debit, please download the corresponding document, print, fill in the necessary information and post it to the address indicated. You should continue to make payments to your Corporate Card as normal until your statement confirms that a Direct Debit is set up.

2. You can make an online payment via a Debit Card (Visa and MasterCard Debit only)

3. You pay by cheque. In this case, you can click a link that brings up a payment slip. Please print this slip and after filling in the necessary data post it to the address shown together with your cheque. Please also write your card number on the reverse of your cheque.

Is it possible to pay with a Credit card also?

No, please note this payment option is for Debit cards only, it is not available for credit card payments.

How can I, as a Travel Manager, assign my own card?

You can assign your card in the "Card Management" tab under the "Card Manager" service. You must enter the following card data: card number, embossed name, valid until date, CVC and date of birth.

Managing your Corporate Card program for Administrators

TODO - You can assign your card in the "Card Management" tab under the "Card Manager" service. You must enter the following card data: card number, embossed name, valid until date, CVC and date of birth.

Questions about security

Is my login data encoded for transmission?

Yes. When you click "Login"", your login data is not transmitted directly, first it is sent to an HTTPS server.

Can my data traffic be "tapped" by proxy servers?

No. The data is transmitted via an TLS-encrypted connection from your computer to the Portal server with a direct one-to-one connection, for which each proxy must open a direct channel: Otherwise the connection will always fail. Thus a proxy server cannot (as it would with unencrypted internet traffic) buffer HTML pages that you call up from the AirPlus Portal.

How can I protect myself against internet fraud?

1. What is "Phishing"?

Phishing is attempting to prompt Internet users to disclose their login data for password-protected websites, for example, online banking. Purporting to be sent by a service provider you work with, the fraudsters use fake addresses from which to send e-mails containing fake links to third-party websites.

If you connect to these fake websites you will be prompted to enter your login data, account number and/or PIN. Because the only purpose of these websites is to collect data, users are not logged into the service. This type of fraud has existed since Internet services such as online banking were introduced. Fraudsters try to make customers, primarily of bank websites, disclose sensitive personal data. To prevent phishing, password-protected sites – including your transaction and statement overview – are protected by certificates that cannot be falsified.

2. How do I recognise the right page in the browser?

As the link in the faked e-mail often leads to an external address, the address line will in most cases be hidden to prevent you from immediately recognizing the faked page. Such a page is missing all authenticity attributes of the original page. These are:

  • The correct internet address: https://portal.airplus.com (if the address line is hidden please open the page with "CTRL+N" in a new window)
  • Display of a lock symbol in the bottom line of the browser and indicating 128-bit-encryption
  • A certificate of authenticity of the page. The certificate can be opened by double-clicking on the lock symbol. It includes the confirmation of the server address (*.airplus.com) and in the details the data of the certificate applicant ("Lufthansa AirPlus Servicekarten GmbH")

Never enter any personal data on pages without these attributes! However, if you have the feeling you may have entered data on such a page, please immediately change your password to make sure that your data is not misused. In any case you should change your password regularly, at least every three months. The following screenshots show the correct certificate data in the generally-used browser.

Certificate Internet Explorer
Internet Explorer
Certificate Firefox
Firefox

Useful advice for your Corporate Card: Everything you need to know about your card

Extensive information can be found in the AirPlus Corporate Card fact sheet.

Questions regarding 3D Secure - Mastercard SecureCode

What is 3D Secure?

The objective of the security standard known as 3D Secure is to ensure that credit card payments made online are as secure as possible. The authentication procedure ensures that each transaction involves only the legal cardholder and the legal online merchant and in this way effectively minimizes the risk of online fraud.

Mastercard refers to 3D Secure as Mastercard SecureCode. When a cardholder wants to make an online purchase with a registered merchant, the user’s card data is protected by Mastercard SecureCode via an additional password. Because this password is known to the customer only, the card cannot be used by any other person to make purchases with the registered online merchant. 3D Secure is easy to use and is free of charge for the cardholder.

How do Mastercard SecureCode work?

Mastercard Secure Code offers you additional protection when making payments by Internet. Your personal 3D Secure password will be requested by all participating online shops during your internet payment. This ensures additional protection for your card against abuse.

Paying through Mastercard SecureCode

When making a purchase from an online merchant who accepts Mastercard SecureCode, you select the products as usual, then:

  1. enter your card data to make the payment
  2. a window of AirPlus will open (the logo in the mask is proof of authenticity) in which you will be requested to enter your personal password.
  3. payment will be initiated once you have provided your personal password.

Acceptance of 3D Secure

Many online shops already offer 3D Secure and their number increases daily. You can identify participating businesses by the Mastercard SecureCode logo displayed.

Logo Security Code Mastercard

Even if a merchant does not accept 3D Secure, you still can pay for your purchases through your AirPlus Corporate Card.

Beware of e-mails that include a link to 3D Secure or a request for personal login data (phishing)

Fraudsters often send e-mails from fake addresses in an attempt to obtain customer data. In these fake e-mails, recipients are asked to disclose their login data or are provided with a link to a counterfeit website that looks deceptively like the original. If you go to these websites, you will be asked to enter personal information or login data which then will be forwarded to unauthorized third parties.

Participation in 3D Secure not possible

For security reasons, access to 3D Secure will be blocked if you use your AirPlus Corporate Card to make a payment and you enter your password incorrectly three consecutive times. To unblock 3D Secure please contact our AirPlus Corporate Card Service. You will be asked to provide your credit card number for authentication.

Questions about issuing reading rights

Where can I assign reading rights?

Please choose the service "Card Manager" under the tab "Credit Card Management". Under the heading "Assign and manage access rights for the service Online Card Account" you can assign reading rights

For which cards can I assign reading rights?

You can only assign reading rights for cards that were assigned to you initially in the AirPlus Business Travel Portal.

What requirements exist for using reading rights?

Authorised users must have access to the Portal and must accept the reading rights in the "Card Manager". The mask "Releases received" shows the cards for which you have been granted access rights. In this mask you can reject reading rights for individual cards or for all cards.

Can I pass on reading rights to a third person?

No. If you possess reading rights for transaction data of a certain card then the reading rights are restricted to you. If you wish to grant reading rights to a third person, this must be done by the Portal user who has the card initially assigned in the AirPlus Business Travel Portal.

Can I also withdraw assigned rights?

Yes. In the service "Card Manager" under the heading "Assign and manage access rights for the Online Card Account" and select the cards from which you wish to withdraw the reading rights.

Questions regarding AirPlus Electronic Billing

What is AirPlus Electronic Billing?

AirPlus provides users with structured datasets for automatic processing both daily (to be exported to travel expense systems) and at the time of invoicing (to be exported to financial accounting systems).

In what formats can I download statement data?

In the Portal service "eBilling and Download of transaction data" (tab "Electronic Data") statement data will be supplied for download in all electronic formats (PDF/PDF with digital signature, LARS, EDIFACT, XML and CSV) as well as transaction data (format ATX). Not only will the original data delivered be supplied but also so-called reprints.

For how long is my data available in the AirPlus Business Travel Portal?

The data will be available to our customers in the Portal for 3 months after the creation date.

How can I apply for Electronic Billing?

Please contact your customer service representative for a link to the online application form.

As a Portal administrator, am I automatically authorized to download statement data?

No, the activation will be processed as for all other authorised persons via the assignment of an authorisation for reception. If your company has been assigned the billing data via the Portal, the authorisation can also be allocated through the service "Manage services".

As a Portal Administrator can I assign download rights for downloading electronic statement data?

Yes, please carry out the allocation of the download rights via the service "Manage services". Therefore, choose the service group "Electronic Billing" and click on "User assignment".In the overview that opens you can allocate the partner numbers available to one or more authorised users provided the settings include transmission via the Portal.

Is it possible to configure my CSV statement data individually?

Yes. You can use AirPlus DailyFlex (for daily transactions) or AirPlus FlexEbill (for statement data) to configure your CSV data according to your needs.

Can I - as a Portal Administrator - grant other users the right to configure CSV data?

Yes. Via the tab "Administration" choosing "Manage services" you can grant CSV configuration rights to other users. To do so, simply select the service group "Electronic Billing" and click on "user assignment". In the overview that opens you can allocate each relevant partner number to one person to grant him/her the right to configure CSV and/or DailyFlex data.